Copper Work Order API

The table below outlines how different parts of the Copper Work Order API operate and how each part can be used:

Work Order API Aspect	How it works	What it can be used for
Receive notifications of new service orders	The Work Order API mimics ICMS green screen behaviour	Replacement of manual interactions with ICMS Service Orders for notification of new service orders
Retrieve field work instructions	The Work Order API mimics ICMS green screen behaviour	Replacement of manual interactions with ICMS Service Orders for retrieval of Service Order information and retrieval of the Service Order Memo information
Update attributes	The Work Order API mimics ICMS green screen behaviour	Replacement of manual interactions with ICMS Service Orders to update to Service Order attributes, including date changes for rescheduling, and updates to the Service Order lifecycle by changing ICMS stage codes

Refer to the API RAML for more information on query parameters, field types, length and other restrictions.